Shipping Rates for all orders in the U.S. : Flat rate of $5.99 for any accumulated order upto $49.99 or Free Shipping if your order is $50 or more. Applies only to ground shipping within the 50 United States to a residential or business street address and not a P.O. Box. Terms are subject to change without any prior notice.
P.O. Boxes: We do not accept orders for shipment to P.O. Box addresses.
Carriers: We use the best and fastest carriers to deliver your products right to your door such as FedEx Smartpost or USPS.
When Will My Order Ship and how long should I wait to receive it: Orders are shipped within 24-72 hours of receipt from the next business day after your order is placed. It may take longer due to uncontrollable circumstances. Business days are Monday through Friday excluding federal holidays in the United States. Any orders received on Friday, Saturday or Sunday will be shipped on Monday or if it is a public holiday then the next working day. All orders are shipped from our West Coast warehouse and will usually take between 7-12 working days to receive after placing your order but may take longer due to certain unforeseeable or uncontrollable circumstances such as bad weather, strikes, global pandemics, etc.. Masterpan Inc. cannot be held responsible for delays beyond their control.
How can I track my order: Just visit Your Account to get 24/7 up to date information on your order status.
Do You Ship Outside Of The USA: At this time we only ship to USA and Canada. Flat rate of US$19.99 for shipment anywhere in Canada. Free shipping rates do not apply to Canadian orders.
Any Other Questions: Any questions not answered here please just email us at firstname.lastname@example.org. We are always happy to answer any of your questions.