Free Shipping On All Orders in The U.S.
Orders are processed within 24-72 hours, so once you've placed it, we're typically unable to make adjustments to your shipping address or items once its shipped from our warehouse. If you have any changes or cancellations, send us an email to firstname.lastname@example.org immediately with the subject line " MASTERPAN NEW ORDER - "Changes Required" or "Cancelling Order", and we will do our best to help before your order is shipped out. Once your order has shipped from our warehouse we cannot make any changes.
Masterpan Inc. cannot be held responsible for shipping delays that are not under their control. If you choose to cancel an order due to a delay in shipping time you will have to arrange and pay for the shipping cost back to our warehouse.
Refunds are made via the same payment method that was used to pay for the purchase. Refunds are processed through our Shopify account immediately but may take up to 10 days to get credited back to your account so please allow 5-10 working days to see that credit back in your account. Sorry that it takes so long. For more information you can also check this out on https://help.shopify.com/en/manual/orders/refund-cancel-order.
Have any questions not answered here please just email us at email@example.com. We are always happy to answer any of your questions.