FREE SHIPPING ON ALL ORDERS OVER $50 IN THE U.S. OTHERWISE FLAT RATE OF $5.99 ONLY

Return Policy

All products bought directly from Masterpan Inc. on www.masterpan.com are backed with a 30-day money-back return guarantee. If your purchase was from one of our re-sellers then you will need to contact them directly to refund your purchase or file a claim of any sort with them based on their own return policies. Shipping cost are not covered on any returns. 

If you are not completely satisfied with your purchase within 30 days from date of purchase or receipt as a gift, you may return your purchase for a full refund of the purchase value. Copy of invoice will be required for any return to determine actual purchase price. 

All we require is proof of purchase showing date of purchase and price, that the product is still brand new, never been used, and in the same original packaging and condition that you received it in. Any returns should be in the same shipper box you received your product in to ensure we receive it back in proper condition.

Just email our customer service team at  info@masterpan.com with a copy of your invoice or receipt, picture of the packaging, copy of receipt of the shipping back to our warehouse, and details on how you would like to receive your refund, and we will process your refund as soon as we have received the product back in our warehouse. 

For any returns you will need to pay for all shipping cost incurred sending you your purchase as well as the shipping cost to return it back to us. Shipping cost to and from Masterpan Inc. warehouse are not included in any cancellations. For any purchases that originally did not include any shipping cost from MASTERPAN because it was over $50.00 and included free shipping our standard flat shipping cost of $5.99 will be deducted. 

We do not provide shipping labels for returns back to our warehouse and you will have to arrange for shipping back to us on your own. Please ship back to us either via USPS or FedEx with a tracking number as we need to receive it back into our warehouse before a refund can be processed.

Masterpan Inc. cannot be held responsible for shipping delays that are not under their control. If you choose to cancel an order due to a delay in shipping time you will have to arrange and pay for the shipping cost back to our warehouse. 

All items marked as Special Deals, Deal of the Day, or Clearance are FINAL SALE and cannot be exchanged or returned at any time.

Shipping Address for any returns:

MASTERPAN INC - USA.

Attn: RETURNS

13445 Estelle St.,

Corona, CA. 92879,

U.S.A.

 

Cancellation Policy

Orders are processed within 24-72 hours, so once you've placed it, we're typically unable to make adjustments to your shipping address or items once its shipped from our warehouse. If you have any changes or cancellations, send us an email to orders@masterpan.com immediately with the subject line " MASTERPAN NEW ORDER - "Changes Required" or "Cancelling Order", and we will do our best to help before your order is shipped out. Once your order has shipped from our warehouse we cannot make any changes. 

Masterpan Inc. cannot be held responsible for shipping delays that are not under their control. If you choose to cancel an order due to a delay in shipping time you will have to arrange and pay for the shipping cost back to our warehouse. 

Refunds are made via the same payment method that was used to pay for the purchase. Refunds are processed through our Shopify account immediately but may take up to 10 days to get credited back to your account so please allow 5-10 working days to see that credit back in your account. Sorry that it takes so long. For more information you can also check this out on https://help.shopify.com/en/manual/orders/refund-cancel-order. 

Have any questions not answered here please just email us at info@masterpan.com. We are always happy to answer any of your questions. 

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