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PLEASE FILL THE FORM BELOW TO REGISTER THE WARRANTY

Title  Mr.  Mrs.  Miss  Dr.

Your Last Name *

Your First Name *

Your Email *

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Phone Number

Age  18-25  26-35  36-45  46-55  over 55

Number of family member

Address

Country

Item number (see "where find this info")

Lot number (see "where find this info")

Bar code number (see "where find this info")

(Where find this info)

On your proof of purchase located on the bottom right corner of the package's back page

Date of purchase

Where did you buy it ?

Do you wish to be notified of any new Masterpan products, special offers or promotions?  YES  NO

 I HEREBY CONFIRM THAT I HAVE READ AND UNDERSTOOD ALL THE TERMS AND CONDITIONS OF THE USE, CARE AND WARRANTY GUIDE BEFORE USING MY MASTERPAN.

PLEASE KEEP A COPY OF YOUR RECEIPT FOR FUTURE REFERENCE.

LIMITED LIFETIME WARRANTY & ONLINE REGISTRATION INFORMATION:

  • Please save and retain your original sales receipt and barcode label on packaging as proof of purchase and validation of this warranty.
  • In the event of any claim with MASTERPAN® or MASTERLON® products please email warranty@masterpan.com a copy of your proof of purchase and picture of the damage/s and let us know the problem so we can attend to your claim as soon as possible. Our Warranty Team will respond to your claim accordingly.
  • Ensure proper use and care of your product/s to validate this warranty.
  • Our warranty covers your product/s from any material or workmanship defects at time of production and its non-stick coating under normal and non-professional use as mentioned in this care guide.
  • Our warranty does not cover damages to your product/s from excessive commercial use, normal wear and tear, deterioration due to dishwasher use, improper use such as accidents, boiling dry, over-heating an empty pot/pan, misuse, abuse, commercial or non-consumer use, overheating due to pro-longed use, scratches from metal utensils or objects, stains from certain food products, and improper cleaning.
  • In the event of any claim we reserve the right of the final decision of either repair, replacement (or if no longer in stock a replacement) or refund of purchase price paid in part or whole depending on the nature of the damage. In the event of a repair or replacement there will be no charge besides shipping and handling cost.
  • We do not cover any incidental or consequential damages arising from any direct or indirect use or dropping of our product/s.
  • Our warranty does not cover any third party liability damage that may arise from improper use or handling of our product/s such as damage to personal property, bodily parts, flooring, etc., by accidental dropping of our product/s or damage to other product/s by improper storage of our product/s.
  • This warranty does not cover scratches or damage that is merely cosmetic or minor in that it does not significantly affect the performance of the product/s itself.

FOR CUSTOMER SERVICE REGARDING WARRANTY, CLAIMS, USAGE, OR JUST ABOUT ANYTHING PLEASE EMAIL US AT WARRANTY@MASTERPAN.COM