Register your warranty by emailing us your full name, email address, and a copy of your invoice, to email@example.com. It's that simple.
If you purchased on our site masterpan.com then you are automatically registered. If you received it as a gift and do not have an invoice copy just mention that in your email.
Purchased on masterpan.com:
FILING A CLAIM: in the event of any claim for one of our products please email firstname.lastname@example.org a picture of the damage/s and let us know the problem. Please also send us pictures of the top and bottom of the pan as we need to validate the normal wear and tear condition of the pan. Our Warranty Team will respond to your claim as soon as possible.
COVERS: our warranty covers your product/s from any material or workmanship defects at time of production and its non-stick coating under normal and non-professional use as mentioned in this care guide.
DOES NOT COVER: our warranty does not cover damages to your product/s from excessive commercial use, normal wear and tear, deterioration due to dishwasher use, improper use such as accidents, boiling dry, over-heating an empty pot/pan, misuse, abuse, commercial or non-consumer use, overheating due to pro-longed use, scratches from metal utensils or objects, stains from certain food products, and improper cleaning. Ensure proper use of your product to validate this warranty.
FINAL DECISION: in the event of any claim we reserve the right of the final decision of either repair, replacement (or if no longer in stock a replacement) or refund of purchase price paid in part or whole depending on the nature of the damage.
COST: in the event of a repair or replacement there will be no charge besides shipping and handling cost. The cost of returning the product to MASTERPAN is up to the customer. The cost of shipping and handling a replacement is a flat US$9.99 per product that is under warranty.
IMPROPER USE: we do not cover any incidental or consequential damages arising from any direct or indirect use or dropping of our product/s. Our warranty does not cover any third party liability damage that may arise from improper use or handling of our product/s such as damage to personal property, bodily parts, flooring, etc., by accidental dropping of our product/s or damage to other product/s by improper storage of our product/s.
COSMETIC DAMAGE: this warranty does not cover scratches or damage that is merely cosmetic or minor in that it does not significantly affect the performance of the product/s itself. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal.
NON-STICK REPLACEMENT GUARANTEE: every non-stick coating will eventually wear out depending on usage and no company can guarantee that but what we guarantee is that if it wears out within 12 months of purchase because you used our pan everyday then we will offer you a brand new pan at half the price to replace your old one. So for example you purchased a new pan for US$29.99 and the non-stick coating wore out due to normal wear and tear and you want to replace it, simply just email us a copy of your invoice and picture of the pan and we will send you a brand new pan for only US$14.99 + US$9.99 for the shipping and handle so you get a brand new pan to use.
Purchased from an authorised distributor:
If you purchased one of our products from anywhere other than www.masterpan.com then you need to contact that seller directly with your claim.
Have any questions not answered here please just email us at email@example.com. We are always happy to answer any of your questions.