FREE SHIPPING ON ANY ORDER!

Frequently Asked Questions

You got questions? We got answers!

How do I contact customer service?

Simple!  just move on over to our Contact Us Page or just email us anything at info@masterpan.com. You will be amazed on how simple it is and how quick we reply!

How much is shipping?

Easy! Nothing. All prices shown on our site include shipping and handling cost to anywhere in the U.S.. Your local state tax may apply depending on the state you live in. 

How long should I expect to receive my order?

Anywhere  between 5 – 7 working days. Check out our shipping policy for everything you need to know about shipping.

Do you ship to PO Box’s?

Sorry but at this time we do not Ship to PO Box’s.

How do I track my order?

Simple! Login to your account to track your order or just email us at info@masterpan.com 

 

Do you ship outside of the USA?

Yes, only to Canada.

What is your Return Policy?

Our goal is to keep you 100% satisfied. Please see our Returns Policy.

What is your Privacy Policy?

We take pride in guaranteeing your privacy. Please read our Privacy Policy.

How do I get a discount coupon or promo code?

Just register your email address with us and get on our newsletter mailing list for our promotions and discounts. 

How do I apply a Promo Code?

At check out you will be given the option to apply a discount code if it is still valid. Any problems just contact us.

Do you charge sales tax?

We charge sales tax for items shipped to destinations in the following states: Alabama*, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington and West Virginia.

 

 

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