Frequently Asked Questions
You got questions? We got answers!
How do I contact customer service?
Simple! move on over to our Contact Us Page. You will be amazed on how simple it is!
How much is shipping?
Easy! Shipping on all orders over $49 are FREE! Orders under $49 have a flat rate of $5.95. Check out our Shipping Policy.
How long should I expect to receive my order?
All orders received by 2PM EST are expected to ship the same day. Customers usually receive their orders in between 5 – 7 days. Check out our shipping policy for everything you need to know about shipping.
Do you ship to PO Box’s?
Sorry but at this time we do not Ship to PO Box’s.
How do I track my order?
Simple! Visit Your Account to tack your order 24/7.
Do you charge sales tax?
We charge sales tax for items shipped to destinations in the following states: Alabama*, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington and West Virginia.
Do you ship outside of the USA?
Yes, only to Canada.
What is your Return Policy?
Our goal is to keep you 100% satisfied. Please see our Returns Policy.
How do I apply a Promo Code?
On occasion Masterpan will offer you a promo code. For example, all new customers receive a 20% off code on their 1st order. Please visit our Payment Page to receive simple instruction on how to apply Promotional codes.